Refund policy

Cancellation, Return & Refund Policy — Vestario Fabrics
Legal entity: Kaveer TexTrade | Website: vestariofabrics.in
At Vestario Fabrics, we take pride in the quality of every meter of fabric we cut and ship. Because we sell cut-length unstitched fabric, our policy is structured differently from a standard apparel store — this page explains exactly what is and isn't covered, so there are no surprises.
1. Order Cancellation
A. Before Dispatch
Orders can be cancelled within 3 hours of placing them, or before dispatch — whichever is earlier.
To cancel, email us at vestariofabrics007@gmail.com with your order number.
B. After Dispatch
Once fabric has been cut against your order and dispatched, the order cannot be cancelled — it's cut specifically to your requested length and can't be resold as fresh stock.
C. Cancellation by Vestario Fabrics
We reserve the right to cancel an order if:
The fabric is out of stock or discontinued
There is a pricing or listing error
The delivery location is non-serviceable
The customer is unresponsive despite repeated attempts to confirm the order
In all such cases, the full amount paid will be refunded to the original payment method.
2. Return & Exchange Eligibility
Because every order is cut-to-length fabric, we can only accept a return or exchange in the following cases:
✅ Eligible for return/exchange:
The fabric received is damaged, defective, or has a manufacturing fault (torn, misprinted, or with a major weave/colour defect)
You received the wrong fabric, colour, or design from what you ordered
The request is raised within 48 hours of delivery
The fabric is unused, uncut, unwashed, and in its original packaging
❌ Not eligible for return/exchange:
The fabric has been cut, stitched, washed, or altered in any way
Change of mind, or the fabric "didn't match expectations" after cutting
Minor colour variation due to screen/lighting differences (a known, disclosed limitation of online fabric shopping)
Requests raised after 48 hours from delivery
Fabric marked "Sale," "Clearance," or "Non-returnable" on the product page
Why 48 hours, and why no returns after cutting?
Unlike ready-to-wear apparel, fabric is measured and cut specifically for your order the moment it's picked. A short, clearly defined damage/wrong-item window protects genuine claims while keeping the return process fast — most issues (damage, wrong item) are obvious the moment you open the parcel.
3. How to Raise a Return/Exchange Request
Email [vestariofabrics007@gmail.com] or WhatsApp [8007205835] within 48 hours of delivery, with your order number.
Attach clear photos (and an unboxing video, if possible) showing the issue — this speeds up approval significantly.
Our team will review and respond within 1–2 working days.
If approved, we'll arrange/guide reverse pickup or self-ship instructions, depending on your location.
Do not cut, wash, or use the fabric while your request is under review — this will make it ineligible.
4. Refund Policy
Once the returned fabric is received and passes our quality check:
A. Refund Methods
Prepaid orders (Razorpay): refunded to the original payment source (card/UPI/wallet)
COD orders: refunded via bank transfer (we'll request your account details)
B. Refund Timeline
Refunds are processed within 5–7 business days of the returned item passing quality check
Bank/payment gateway processing may take an additional 3–5 business days to reflect
C. Exchanges
If approved, exchanges are dispatched once the original fabric is received back
Any price difference is adjusted or collected before the replacement is shipped
5. Damaged / Wrong Product Delivery
If you receive a damaged, defective, or incorrect fabric:
Contact us within 48 hours of delivery
Share clear photos and, ideally, an unboxing video
We will offer a replacement (subject to stock availability) or a full refund
Claims raised beyond 48 hours cannot be entertained, as fabric condition can no longer be verified against the original shipment
6. Non-Returnable Items
Fabric ordered Above  1.30 metres (customary cut-fabric threshold — adjust to your minimum order quantity)
Custom/bulk or made-to-order fabric cuts
Items marked "Sale" or "Clearance" at checkout
7. Grievance Officer
For any unresolved return, refund, or order issue:
Kaveer TexTrade (Vestario Fabrics)
Email: [vestariofabrics007@gmail.vom]
Phone/WhatsApp: [ 8007205835] (Available [MON - SAT], [11AM-7PM])
8. Legal
This policy is governed by the Indian Contract Act, the Consumer Protection Act, and applicable e-commerce regulations.
All disputes are subject to the jurisdiction of courts in [VIRAR], [MAHARASHTRA], India.
Kaveer Textrade reserves the right to modify this policy at any time without prior notice.