Shipping policy
Shipping & Delivery Policy — Vestario Fabrics
Legal entity: Kaveer Textrade | Website: vestariofabrics.in
We ship our premium unstitched suiting fabric pan-India, and work to get every order dispatched and delivered as quickly and safely as possible.
1. Order Processing
Orders are processed and dispatched within [1–2] business days of confirmation (excluding Sundays and public holidays).
Custom-cut, bulk, or high-volume orders may take an additional 1–3 days to process.
You'll receive an order confirmation via [SMS/Email/WhatsApp] once your order is placed, and a dispatch/tracking update once it ships.
2. Delivery Timelines
Estimated delivery: [4–7] business days from dispatch, depending on your location.
Metro cities typically see faster delivery; remote or non-metro pin codes may take longer.
Delivery timelines are estimates, not guarantees — they can be affected by courier delays, weather, or local disruptions beyond our control.
3. Shipping Charges
Free shipping on all prepaid orders — adjust to match your actual threshold.
COD orders [may carry a ₹65 COD handling fee]
Shipping charges, where applicable, are shown at checkout before you confirm payment.
4. Serviceability
We currently ship to most cities, towns, and pin codes across India via our courier partners.
In the rare case your pin code is non-serviceable, our team will contact you to offer an alternative delivery option or a full refund.
5. Order Tracking
Once dispatched, you'll receive a tracking link via [SMS/Email/WhatsApp].
You can also track your order status directly from My Orders on obsesh.in when logged in.
For tracking issues or delayed updates, contact us at [support email].
6. Failed Delivery Attempts
Our courier partner will attempt delivery up to [2] times at the address provided.
If delivery fails after multiple attempts due to unavailability or an incorrect address, the shipment will be returned to us, and we'll reach out to arrange re-dispatch.
Re-shipping charges may apply for a reattempted delivery.
Please double-check your shipping address and pin code before placing your order — we are not responsible for delays or non-delivery caused by an incorrect address.
7. Damaged or Lost in Transit
If your order arrives visibly damaged, please do not accept the delivery, or record an unboxing video immediately upon opening if already accepted.
Report any transit damage within 48 hours of delivery to [support email], along with photos/video — see our [Cancellation & Return Policy] for next steps.
Shipping charges are non-refundable, except where the order was delivered incorrectly or arrived damaged in transit.
8. Our Courier Partners
We work with trusted logistics partners, selected for reliability, reach, and speed to ensure your fabric reaches you safely.